Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and VLANCY LTD ("Company", "we", "us", or "our"), a company registered in England and Wales (Company No. 13988779), with its registered office at Office 2851, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom.

By accessing or using our website at vlancy.com ("Website") or any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Website or services.

Your continued use of the Website and our services constitutes your acceptance of these Terms and any future amendments or modifications.

VLANCY LTD provides technology consulting and engineering services, including but not limited to:

• Artificial Intelligence and Machine Learning solutions
• Software Engineering and Development
• Hardware Engineering and IoT solutions
• Process Automation and System Integration
• Technical Consulting and Strategy

The Website provides information about our services, allows you to submit enquiries through contact forms, and offers an AI voice assistant for preliminary consultations. The specific terms of any project or engagement will be governed by separate agreements entered into between you and the Company.

By using our Website and services, you agree to:

• Provide accurate, current, and complete information when submitting enquiries
• Use the Website and services only for lawful purposes
• Not attempt to gain unauthorised access to any part of the Website, server, or any connected systems
• Not use the Website to transmit any harmful, offensive, or unlawful content
• Not interfere with or disrupt the Website or its servers
• Not use automated systems or software to extract data from the Website (scraping)
• Not impersonate any person or entity or misrepresent your affiliation
• Not use the AI voice assistant for any purpose other than legitimate business enquiries
• Not attempt to abuse, exploit, or manipulate the AI voice assistant
• Comply with all applicable laws and regulations

Unless otherwise indicated, the Website and all its contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, design, selection, and arrangement) are owned by VLANCY LTD, its licensors, or other providers and are protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial purposes. This licence does not include:

• Any resale or commercial use of the Website or its contents
• Any collection and use of any product listings, descriptions, or prices
• Any derivative use of the Website or its contents
• Any downloading, copying, or other use of account information for the benefit of any third party
• Any use of data mining, robots, or similar data gathering and extraction tools

The VLANCY name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of VLANCY LTD. You must not use such marks without our prior written permission.

Our Website features an AI-powered voice assistant designed to help with preliminary consultations and enquiries. By using the voice assistant, you acknowledge and agree that:

• The AI assistant is powered by third-party artificial intelligence technologies
• Conversations may be processed, transcribed, and stored for service improvement and follow-up purposes
• The AI assistant may not always provide accurate, complete, or appropriate responses
• Information provided by the AI assistant does not constitute professional advice, a quote, or a binding commitment
• You grant us permission to access your device's microphone when using the voice feature
• You will not use the AI assistant for any unlawful, harmful, or abusive purposes

We reserve the right to monitor, suspend, or terminate access to the AI assistant at any time without notice.

The Website and all information, content, materials, products, services, and AI features included on or otherwise made available to you through the Website are provided on an "as is" and "as available" basis.

To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties regarding the accuracy, reliability, or completeness of the Website content
• Warranties that the Website will be uninterrupted, secure, or error-free
• Warranties regarding the accuracy or reliability of any AI-generated content
• Warranties that defects will be corrected
• Warranties that the Website or the server that makes it available are free of viruses or other harmful components

Some jurisdictions do not allow the exclusion of certain warranties. If these laws apply to you, some or all of the above exclusions may not apply, and you may have additional rights.

To the maximum extent permitted by applicable law, VLANCY LTD, its directors, officers, employees, agents, partners, suppliers, or affiliates shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to:

• Damages for loss of profits, goodwill, use, data, or other intangible losses
• Damages resulting from your access to or use of (or inability to access or use) the Website
• Damages resulting from any conduct or content of any third party on the Website
• Damages resulting from any content obtained from the Website
• Damages resulting from unauthorised access, use, or alteration of your transmissions or content
• Damages arising from AI-generated responses or recommendations

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully limited or excluded under applicable law.

Some jurisdictions do not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above exclusions or limitations may not apply, and you may have additional rights.

To the extent permitted by applicable law, you agree to indemnify and hold harmless VLANCY LTD, its directors, officers, employees, agents, partners, suppliers, and affiliates from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from:

• Your violation of any term of these Terms
• Your violation of any third-party right, including any intellectual property, privacy, or proprietary right
• Any unlawful or fraudulent use of the Website by you
• Your misuse of the AI voice assistant

This indemnification provision does not apply to consumers to the extent prohibited by applicable consumer protection laws.

The Website may contain links to third-party websites, services, or resources that are not owned or controlled by VLANCY LTD. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.

We may terminate or suspend your access to the Website immediately, without prior notice or liability, for any reason whatsoever, including but not limited to if you breach these Terms.

Upon termination, your right to use the Website will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

We reserve the right to modify, amend, or replace these Terms at any time. Any changes will be effective upon posting the updated Terms on this page. The date at the top of these Terms indicates when they were last updated.

We encourage you to review these Terms periodically for any updates or changes. Your continued use of the Website after any changes to these Terms constitutes your acceptance of such changes, to the extent permitted by applicable law.

If you do not agree to the modified Terms, you must stop using the Website.

Any information you share with us through the Website, including through the contact form or AI voice assistant, may be used by us for the purpose of evaluating your enquiry and providing our services. While we treat such information with care, you should not share any highly sensitive or confidential business information through the Website without first entering into a separate confidentiality agreement with us.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification or deletion of a provision shall not affect the validity and enforceability of the rest of these Terms.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and VLANCY LTD regarding your use of the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.

No waiver by us of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition, or a waiver of any other term or condition. Any failure by us to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).

If you are a consumer, you may also be entitled to bring claims in the courts of your country of residence, and nothing in these Terms affects your statutory rights under the consumer protection laws of your jurisdiction.

If you have any questions about these Terms, please contact us: